Tea Descendants

My Account

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed accordingly and a credit will be automatically applied to your credit card or original
method of payment, within 14 days.

Late or missing refunds
If you did not receive your refund credit, please check your bank first or credit card company. It may take some time before your refund is officially credited. For banks, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please email us at orders@teadescendants.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@teadescendants.com and send your item to: Blk 542 Jelapang Road #15-42 Singapore 670542.

Shipping
To return your product, you should mail your product to: Blk 542 Jelapang Road #15-42. Singapore 670542.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us

Be Friends of Tea Descendants

Sign up now to get 15% discount off your first order!